Customer Returns

If for any reason you need to return a product to HyGen, please refer to the following instructions:

1. Email Customer Service (info@hygenpharma.com) or call us at 425-451-9178 and provide the details of your return. Please include:

• Your account number
• The NDC # of the product(s) you are returning
• Number of units to be returned
• Specific lot number(s) of the items you are returning
• The reason for return

2. Your request will be reviewed and a return authorization form will be sent to the fax number on file for your account.
3. Once you have signed and returned the RA form, a shipping label will be issued for the return goods.
4. Package the products carefully so that they will not be damaged in-transit and ship the box back to us.
5. Allow one to two weeks processing time to receive credit on authorized returns.