Terms & Conditions

Credits and Payments:

• Payment terms for Retail customers are 10 EOM for generics and Net 7 days for brands with approved credit unless negotiated differently.
• Payment terms for non Retail customers are ROG with approved credit unless negotiated differently.
• We accept MasterCard and Visa for payment on generics only at the time of placing the order.
• Payments by check should be made payable to: "HyGen Pharmaceuticals, Inc.".
• Payment is due in accordance to the terms reflected on the invoice. We reserve the right to charge interest at the rate of 1.5% per month if payment is not made within those terms. We shall be entitled to recover reasonable attorney fees and costs in connection with any collection efforts, including but not limited to litigation arising out of failure to pay your invoice or statement.
• We will credit your payment to your oldest invoice or statement unless your remittance document reflects the invoice being paid or the payment exactly matches a specific invoice or statement amount.

Returns:

• Full credit will be given for shipping errors and products damaged in transit, provided the error or damage is reported to us within 24 hours of receipt of the product.
• All returns must be authorized in advance by obtaining our Return Authorization. The return box should be clearly marked "Return" on the outside of the box containing the returned products.
• HyGen Pharmaceuticals, Inc. reserves the right to authorize and accept returns for reasons other than shipping error or damage as long as the product is re-sellable. Credits for these returns will be given at the current market price of the returned product.
• We reserve the right to charge a 20% handling fee to remove labels. If the removal of the price sticker damages the product package the package must be destroyed and credit cannot be issued.
• Products whose labels have been altered, defaced or damaged as deemed by HyGen Pharmaceuticals, Inc. are not eligible for credit.
• Any unauthorized returns will not be processed for credits.
• No returns will be accepted on refrigerated items including vaccines or biological products.
• We reserve the right not to accept bulk returns, returns from inactive accounts, accounts with outstanding balances or accounts in the process of closing.
• We reserve the right to return or destroy products that are ineligible for credit or are sent without prior authorization.
• Allow one to two weeks processing time for credit memos on authorized returns. Please do not deduct any amounts from your payment related to the returned product before receiving a credit memo.

Shipping:

• We provide free shipping on orders greater than $150.
• We offer 2 Day Air on all orders over $250 except liquids, suspensions & inhalers.
• We ship all liquids & inhalers using Ground shipping.
• All damages & shortages of products received must be notified to us within 24 hours.

Legal Requirements:

• State and Federal Law prohibits us from selling to unregistered and unlicensed healthcare professionals.
• All new customers need to fax us a copy of their valid State License. We will only ship to the address printed on the State License.

Pricing:

• All prices and quotes are provided as an offer and are subject to change without notice.
• We are committed to translate our volume purchasing power to offer increased savings to our valued customers.